/* Portal do Franqueado Los Neto — mesmo visual do protótipo aprovado */
:root {
  --fundo: #F4F3F0; --superficie: #FFFFFF; --borda: #E3E1DC; --borda-forte: #DAD7D0; --linha: #ECEAE5;
  --tinta: #1B1A18; --texto: #3F3D39; --suave: #5E5B55;
  --acao: #1F4E46; --acao-escura: #163A34; --acao-clara: #E3EEEB; --acao-fundo: #F1F6F5;
  --destaque: #E9B44C;
  --menu: #1B1A18; --menu-ativo: #2E2C29; --menu-texto: #D9D6CF; --menu-suave: #B5B1A8;
  --raio: 12px;
  --fonte: "Inter", "Segoe UI", system-ui, -apple-system, Roboto, Arial, sans-serif;
  --fonte-titulo: "Space Grotesk", "Segoe UI", system-ui, sans-serif;
}
* { box-sizing: border-box; }
[hidden] { display: none !important; }
html, body { margin: 0; }
body { background: var(--fundo); color: var(--tinta); font-family: var(--fonte); font-size: 14px; line-height: 1.45; }
a { color: var(--acao); }
a:hover { color: var(--acao-escura); }
h1, h2, h3 { font-family: var(--fonte-titulo); margin: 0; }
h1 { font-size: 28px; font-weight: 600; }
h2 { font-size: 17px; font-weight: 600; }
p { margin: 0; }
.sr-only { position: absolute; width: 1px; height: 1px; overflow: hidden; clip: rect(0 0 0 0); white-space: nowrap; }
.suave { color: var(--suave); }
.pequeno { font-size: 12px; }
.num { font-variant-numeric: tabular-nums; }

/* ---------- estrutura */
.app { min-height: 100vh; display: flex; flex-wrap: wrap; }
.menu { flex: 1 1 240px; background: var(--menu); color: #EDEBE6; padding: 24px 16px; display: flex; flex-direction: column; gap: 24px; }
.marca { display: flex; flex-direction: column; gap: 2px; padding: 0 8px; text-decoration: none; }
.marca b { font-family: var(--fonte-titulo); font-size: 22px; letter-spacing: .06em; color: #fff; }
.marca span { font-size: 12px; color: var(--menu-suave); }
.menu nav { display: flex; flex-direction: column; gap: 4px; }
.menu nav a { display: flex; align-items: center; gap: 12px; min-height: 44px; padding: 0 12px; border-radius: 8px; color: var(--menu-texto); text-decoration: none; }
.menu nav a:hover { background: #262421; color: #fff; }
.menu nav a[aria-current="page"] { background: var(--menu-ativo); color: #fff; font-weight: 600; }
.menu nav .contador { margin-left: auto; font-size: 12px; background: #3A3834; padding: 2px 8px; border-radius: 99px; }
.menu nav .grupo { margin: 12px 12px 4px; font-size: 11px; text-transform: uppercase; letter-spacing: .06em; color: var(--menu-suave); }
.menu svg { width: 18px; height: 18px; flex: none; }
.btn-novo { display: flex; align-items: center; justify-content: center; gap: 8px; min-height: 44px; border-radius: 8px; background: var(--destaque); color: var(--tinta) !important; text-decoration: none; font-weight: 600; }
.btn-novo:hover { background: #F0C266; }
.usuario { margin-top: auto; display: flex; align-items: center; gap: 12px; padding: 12px 8px 0; border-top: 1px solid #3A3834; }
.usuario .nome { color: #fff; font-weight: 500; display: block; }
.usuario .papel { font-size: 12px; color: var(--menu-suave); }
.usuario-acoes { display: flex; gap: 12px; padding: 0 8px; font-size: 12px; }
.usuario-acoes a, .usuario-acoes button { color: var(--menu-suave); background: none; border: 0; padding: 0; font: inherit; cursor: pointer; text-decoration: underline; }
.avatar { width: 36px; height: 36px; flex: none; border-radius: 50%; background: #3F6F66; color: #fff; display: inline-flex; align-items: center; justify-content: center; font-weight: 600; font-size: 13px; }
.avatar.loja { background: #7A4B00; }
.avatar.p { width: 24px; height: 24px; font-size: 10px; }
.conteudo { flex: 999 1 560px; min-width: 0; padding: 32px 40px 48px; display: flex; flex-direction: column; gap: 24px; }
@media (max-width: 820px) { .conteudo { padding: 24px 16px 40px; } .menu { padding: 16px; } }

.cabecalho { display: flex; flex-wrap: wrap; align-items: center; gap: 16px; }
.cabecalho .titulo { display: flex; flex-direction: column; gap: 4px; flex: 1 1 320px; }
.cabecalho .titulo p { color: var(--suave); }
.voltar { font-weight: 500; text-decoration: none; display: inline-flex; align-items: center; gap: 6px; }

/* ---------- elementos */
.cartao { background: var(--superficie); border: 1px solid var(--borda); border-radius: var(--raio); padding: 24px; display: flex; flex-direction: column; gap: 16px; min-width: 0; }
.cartao.compacto { padding: 20px; gap: 12px; }
.cartao-topo { display: flex; align-items: center; gap: 12px; }
.cartao-topo a { margin-left: auto; font-weight: 500; }
.linha { display: flex; flex-wrap: wrap; gap: 24px; align-items: flex-start; }
.col-2 { flex: 2 1 560px; min-width: 0; }
.col-1 { flex: 1 1 300px; min-width: 0; }
.pilha { display: flex; flex-direction: column; gap: 16px; }
.grade-kpi { display: grid; grid-template-columns: repeat(auto-fit, minmax(200px, 1fr)); gap: 16px; }
.kpi { background: var(--superficie); border: 1px solid var(--borda); border-radius: var(--raio); padding: 20px; display: flex; flex-direction: column; gap: 6px; }
.kpi .rotulo { color: var(--suave); font-size: 13px; }
.kpi .valor { font-family: var(--fonte-titulo); font-size: 30px; font-weight: 600; }
.kpi .nota { font-size: 13px; color: var(--suave); }
.kpi .nota.ruim { color: #A12A1C; }

.botao { display: inline-flex; align-items: center; justify-content: center; gap: 8px; min-height: 44px; padding: 0 18px; border-radius: 8px; border: 0; background: var(--acao); color: #fff !important; font: inherit; font-weight: 600; cursor: pointer; text-decoration: none; }
.botao:hover { background: var(--acao-escura); }
.botao.sec { background: var(--superficie); color: var(--tinta) !important; border: 1px solid var(--borda-forte); font-weight: 500; }
.botao.sec:hover { background: #FAF9F7; }
.botao.perigo { background: #A12A1C; }
.botao.peq { min-height: 36px; padding: 0 12px; font-size: 13px; }
.botoes { display: flex; flex-wrap: wrap; gap: 12px; align-items: center; }
.botoes.fim { justify-content: flex-end; }

.selo { display: inline-block; padding: 3px 10px; border-radius: 99px; font-size: 12px; font-weight: 600; white-space: nowrap; background: #ECEAE5; color: var(--texto); }
.st-aberto { background: #E6EEF9; color: #1E4C8F; }
.st-andamento { background: #FBF0DC; color: #7A4B00; }
.st-aguardando { background: #EFE8F7; color: #5B3A8A; }
.st-atrasado { background: #FBE5E2; color: #A12A1C; }
.st-resolvido, .st-fechado { background: #E6F1EA; color: #22603A; }
.st-cancelado { background: #ECEAE5; color: #5E5B55; }
.prazo-atrasado { color: #A12A1C; font-weight: 600; }
.ok { background: #E6F1EA; color: #22603A; } .perto { background: #FBF0DC; color: #7A4B00; } .atrasado { background: #FBE5E2; color: #A12A1C; }

/* tabelas */
.tabela-caixa { overflow-x: auto; }
table.tabela { width: 100%; border-collapse: collapse; min-width: 720px; }
.tabela th { text-align: left; color: var(--suave); font-size: 12px; text-transform: uppercase; letter-spacing: .04em; font-weight: 600; padding: 12px; background: #FAF9F7; }
.tabela td { padding: 14px 12px; border-top: 1px solid var(--linha); vertical-align: top; }
.tabela th:first-child, .tabela td:first-child { padding-left: 20px; }
.tabela a.assunto { color: var(--tinta); font-weight: 500; text-decoration: none; }
.tabela a.assunto:hover { text-decoration: underline; }
.cartao .tabela th { background: none; padding-top: 0; }
.cartao .tabela th:first-child, .cartao .tabela td:first-child { padding-left: 0; }
.vazio { padding: 32px; text-align: center; color: var(--suave); }

/* abas e filtros */
.abas { display: flex; flex-wrap: wrap; gap: 8px; }
.abas a { min-height: 40px; padding: 0 16px; border-radius: 99px; border: 1px solid var(--borda-forte); background: #fff; color: var(--tinta); text-decoration: none; display: inline-flex; align-items: center; }
.abas a[aria-current="page"] { background: var(--tinta); border-color: var(--tinta); color: #fff; font-weight: 600; }
.abas-linha { display: flex; flex-wrap: wrap; gap: 4px; border-bottom: 1px solid var(--borda-forte); }
.abas-linha a { min-height: 44px; padding: 0 16px; display: inline-flex; align-items: center; border-bottom: 3px solid transparent; color: var(--suave); text-decoration: none; }
.abas-linha a[aria-current="page"] { border-color: var(--acao); color: var(--tinta); font-weight: 600; }
.filtros { display: flex; flex-wrap: wrap; gap: 12px; align-items: center; }
.busca { display: flex; align-items: center; gap: 8px; background: #fff; border: 1px solid var(--borda-forte); border-radius: 8px; padding: 0 12px; min-height: 44px; flex: 1 1 280px; }
.busca input, .busca input[type=search] { border: 0; outline: 0; flex: 1; font: inherit; background: transparent; min-width: 0; min-height: 40px; padding: 0; width: auto; }
select, input[type=text], input[type=email], input[type=password], input[type=number], input[type=date], input[type=search], textarea {
  font: inherit; color: var(--tinta); border: 1px solid var(--borda-forte); border-radius: 8px; background: #fff; padding: 0 12px; min-height: 44px; width: 100%; }
textarea { padding: 12px; resize: vertical; min-height: auto; }
select { padding: 0 10px; }
.filtros select { width: auto; flex: 0 1 200px; }
input:focus, select:focus, textarea:focus, .busca:focus-within { outline: 2px solid var(--acao); outline-offset: 1px; }

/* formulários */
.campo { display: flex; flex-direction: column; gap: 6px; }
.campo > label, .campo .rotulo { font-weight: 500; }
.campo .ajuda { font-size: 12px; color: var(--suave); }
.campo .erro, .erros { color: #A12A1C; font-size: 13px; }
.erros ul, .campo ul.errorlist { margin: 0; padding-left: 18px; }
ul.errorlist { color: #A12A1C; margin: 0; padding-left: 18px; font-size: 13px; }
.grade-campos { display: grid; grid-template-columns: repeat(auto-fit, minmax(240px, 1fr)); gap: 16px; }
.marcar { display: inline-flex; align-items: center; gap: 8px; min-height: 40px; cursor: pointer; }
.marcar input { width: 18px; height: 18px; }
.lista-marcar { display: grid; grid-template-columns: repeat(auto-fill, minmax(220px, 1fr)); gap: 4px 16px; max-height: 260px; overflow: auto; border: 1px solid var(--borda); border-radius: 8px; padding: 8px 12px; }
.lista-marcar label { display: flex; align-items: center; gap: 8px; min-height: 36px; }
.categorias { display: grid; grid-template-columns: repeat(auto-fill, minmax(200px, 1fr)); gap: 12px; }
.categorias label { position: relative; display: flex; flex-direction: column; gap: 4px; padding: 16px; min-height: 96px; border-radius: 12px; border: 1px solid var(--borda-forte); background: #fff; cursor: pointer; }
.categorias input { position: absolute; opacity: 0; }
.categorias label:has(input:checked) { border: 2px solid var(--acao); background: var(--acao-fundo); padding: 15px; }
.categorias label:has(input:focus-visible) { outline: 2px solid var(--acao); outline-offset: 2px; }
.categorias b { font-weight: 600; }
.categorias span { font-size: 13px; color: var(--suave); }
.pilula { font-size: 13px; color: var(--acao); background: var(--acao-clara); padding: 6px 12px; border-radius: 99px; font-weight: 500; }
.soltar { border: 1.5px dashed #C9C5BC; border-radius: 10px; padding: 16px; display: flex; flex-wrap: wrap; align-items: center; gap: 12px; color: var(--texto); }
.soltar input[type=file] { flex: 1 1 260px; }

/* mensagens */
.avisos { display: flex; flex-direction: column; gap: 8px; }
.aviso { padding: 12px 16px; border-radius: 8px; background: var(--acao-clara); color: var(--acao-escura); }
.aviso.error { background: #FBE5E2; color: #7E1F14; }
.aviso.warning { background: #FBF0DC; color: #7A4B00; }

/* barras */
.barra { height: 8px; background: var(--linha); border-radius: 99px; overflow: hidden; }
.barra > span { display: block; height: 100%; background: var(--acao); border-radius: 99px; }
.barra.media > span { background: #B7791F; } .barra.ruim > span { background: #A12A1C; }
.item-lista { display: flex; flex-direction: column; gap: 4px; padding-bottom: 12px; border-bottom: 1px solid var(--linha); text-decoration: none; color: inherit; }
.item-lista:last-child { border-bottom: 0; padding-bottom: 0; }
.ponto-novo { display: inline-block; width: 8px; height: 8px; border-radius: 50%; background: var(--destaque); margin-right: 6px; }

/* conversa do chamado */
.conversa { display: flex; flex-direction: column; gap: 18px; }
.msg { display: flex; gap: 12px; }
.msg .balao { flex: 1; min-width: 0; padding: 14px 16px; border-radius: 10px; background: var(--acao-fundo); border: 1px solid var(--linha); display: flex; flex-direction: column; gap: 6px; }
.msg.da-loja .balao { background: #FAF9F7; }
.msg.interna .balao { background: #FFF8EA; border-color: #F2DDAF; }
.msg .quem { display: flex; flex-wrap: wrap; gap: 8px; align-items: baseline; }
.msg .texto { white-space: pre-line; color: var(--texto); line-height: 1.55; overflow-wrap: anywhere; }
.selo-interna { font-size: 11px; font-weight: 600; color: #7A4B00; background: #FBF0DC; padding: 2px 8px; border-radius: 99px; }
.evento { display: flex; align-items: flex-start; gap: 10px; color: var(--suave); font-size: 13px; padding-left: 4px; white-space: pre-line; }
.evento svg { width: 16px; height: 16px; flex: none; margin-top: 1px; }
.arquivos { display: flex; flex-wrap: wrap; gap: 8px; }
.arquivos a { display: inline-flex; align-items: center; gap: 6px; padding: 8px 12px; border: 1px solid var(--borda); border-radius: 8px; font-size: 13px; text-decoration: none; color: var(--tinta); background: #fff; }
.arquivos svg { width: 16px; height: 16px; }
.prazo-caixa { border-radius: var(--raio); padding: 20px; display: flex; flex-direction: column; gap: 4px; border: 1px solid; }
.prazo-caixa.atrasado { background: #FBE5E2; border-color: #F1C4BD; color: #7E1F14; }
.prazo-caixa.ok { background: var(--acao-fundo); border-color: #CFE0DC; color: var(--acao-escura); }
.prazo-caixa .grande { font-family: var(--fonte-titulo); font-size: 22px; font-weight: 600; }
dl.dados { margin: 0; display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 16px 12px; }
dl.dados dt { font-size: 12px; color: var(--suave); }
dl.dados dd { margin: 2px 0 0; font-weight: 500; }
details.acao { border-top: 1px solid var(--linha); padding-top: 12px; }
details.acao summary { cursor: pointer; font-weight: 500; min-height: 32px; display: flex; align-items: center; }
details.acao form { display: flex; flex-direction: column; gap: 10px; margin-top: 8px; }
.estrelas { display: flex; gap: 8px; }
.estrelas label { display: inline-flex; align-items: center; justify-content: center; width: 44px; height: 44px; border: 1px solid var(--borda-forte); border-radius: 8px; cursor: pointer; font-weight: 600; }
.estrelas input { position: absolute; opacity: 0; }
.estrelas label:has(input:checked) { background: var(--acao); color: #fff; border-color: var(--acao); }

/* quadro de processos */
.quadro { overflow-x: auto; padding-bottom: 8px; }
.quadro-colunas { display: flex; gap: 16px; align-items: flex-start; min-width: max-content; }
.coluna { width: 260px; flex: 0 0 260px; background: #ECEAE5; border-radius: 12px; padding: 12px; display: flex; flex-direction: column; gap: 10px; }
.coluna-topo { display: flex; align-items: center; gap: 8px; padding: 4px 4px 6px; }
.coluna-topo h2 { font-size: 13px; font-family: var(--fonte); }
.coluna-topo .n { font-size: 12px; background: #fff; padding: 1px 8px; border-radius: 99px; }
.coluna-topo .quem { margin-left: auto; font-size: 11px; color: var(--suave); }
.card-proc { background: #fff; border: 1px solid var(--borda); border-radius: 10px; padding: 14px; display: flex; flex-direction: column; gap: 8px; }
.card-proc a.titulo { font-weight: 600; color: var(--tinta); text-decoration: none; line-height: 1.35; }
.card-proc .rodape { display: flex; align-items: center; gap: 8px; font-size: 12px; }
.card-proc .rodape .selo { margin-left: auto; }
.linha-etapas { display: flex; flex-wrap: wrap; gap: 8px; }
.linha-etapas li { list-style: none; padding: 8px 12px; border-radius: 8px; border: 1px solid var(--borda); font-size: 13px; background: #fff; }
.linha-etapas li.feita { background: #E6F1EA; border-color: #CDE3D4; color: #22603A; }
.linha-etapas li.atual { background: var(--acao); color: #fff; border-color: var(--acao); font-weight: 600; }
.linha-etapas { margin: 0; padding: 0; }

/* login */
.tela-login { min-height: 100vh; display: flex; align-items: center; justify-content: center; padding: 24px; }
.caixa-login { width: 100%; max-width: 420px; background: #fff; border: 1px solid var(--borda); border-radius: 16px; padding: 32px; display: flex; flex-direction: column; gap: 18px; }
.caixa-login .marca b { color: var(--tinta); }
.caixa-login .marca { padding: 0; }
.caixa-login .botao { width: 100%; }
.paginacao { display: flex; gap: 12px; align-items: center; justify-content: flex-end; }
.busca input:focus { outline: none; }